Frequently Asked Questions
Booking Questions
How do I make a booking?
Search for your destination, select your dates and number of guests, choose a hotel and room type, then complete the booking with your payment details.
Can I book for someone else?
Yes, you can make a booking on behalf of another person. Just enter their details as the guest information during checkout.
How will I receive my confirmation?
A confirmation email will be sent to the email address provided during booking. You can also view your bookings in your account dashboard.
Payment Questions
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express.
Is my payment secure?
Yes, all payments are processed through secure, PCI-compliant payment gateways with SSL encryption.
Can I pay in my local currency?
We support 18+ currencies. Select your preferred currency from the currency switcher in the header.
Cancellation Questions
How do I cancel my booking?
Log into your account, go to My Bookings, and select the booking you wish to cancel. You can also use the cancellation link in your confirmation email.
When will I receive my refund?
Refunds are processed within 5-10 business days. Your bank may take additional time to reflect the amount.
Account Questions
Do I need an account to book?
While you can browse without an account, creating one allows you to manage bookings, save preferences, and checkout faster.
How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions sent to your email.