1. Introduction
BookMyHotel LLC (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, password
- Booking Information: Guest names, travel dates, special requests, preferences
- Payment Information: Credit/debit card details, billing address (processed securely by payment providers)
- Identity Verification: Government ID (when required by properties)
- Communication: Messages, reviews, feedback, and support inquiries
2.2 Automatically Collected Information
When you access our Service, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, search queries, booking history, click patterns
- Location Data: General location based on IP address, precise location if permitted
- Cookies and Tracking: Session cookies, persistent cookies, web beacons
2.3 Information from Third Parties
We may receive information from:
- Social Login Providers: Google, Facebook (name, email, profile picture)
- Payment Processors: Transaction confirmations and fraud prevention data
- Properties: Stay information, feedback, incident reports
- Marketing Partners: Advertising identifiers and campaign data
3. How We Use Your Information
We use the collected information to:
3.1 Provide Our Services
- Process and manage your bookings
- Send booking confirmations and travel updates
- Facilitate communication with properties
- Process payments and refunds
- Provide customer support
3.2 Improve Our Services
- Analyze usage patterns and trends
- Develop new features and services
- Personalize your experience and recommendations
- Conduct research and analytics
3.3 Marketing and Communications
- Send promotional offers and newsletters (with your consent)
- Display personalized advertisements
- Conduct surveys and collect feedback
3.4 Security and Legal Compliance
- Detect and prevent fraud and abuse
- Verify identity and prevent unauthorized access
- Comply with legal obligations and regulations
- Enforce our Terms of Service
4. Information Sharing
We may share your information with:
4.1 Properties and Partners
We share necessary booking information with hotels to fulfill your reservation, including guest names, contact details, and special requests.
4.2 Service Providers
We engage trusted third parties to perform services on our behalf:
- Payment processing (Stripe, PayPal)
- Email delivery services
- Cloud hosting and data storage
- Analytics and advertising platforms
- Customer support tools
4.3 Legal Requirements
We may disclose information when required by law, court order, or government authority, or when necessary to protect our rights, property, or safety.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Retention
We retain your information for as long as necessary to:
- Maintain your account and provide services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Support business operations and analytics
Booking records are typically retained for 7 years for tax and legal compliance. You may request deletion of your account, subject to legal retention requirements.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data in transit
- Secure Storage: Encrypted databases and secure cloud infrastructure
- Access Controls: Role-based access and authentication
- Monitoring: 24/7 security monitoring and intrusion detection
- PCI Compliance: Payment data handled by PCI-DSS compliant processors
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our site (Google Analytics)
- Advertising Cookies: Deliver personalized ads and measure campaign effectiveness
7.2 Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies (may prevent site from working properly)
- Clear cookies when you close your browser
8. Your Rights and Choices
Depending on your location, you may have the following rights:
8.1 Access and Portability
Request a copy of the personal information we hold about you in a portable format.
8.2 Correction
Request correction of inaccurate or incomplete personal information.
8.3 Deletion
Request deletion of your personal information, subject to legal retention requirements.
8.4 Opt-Out
- Marketing Emails: Unsubscribe link in every email or through account settings
- Push Notifications: Manage through your device settings
- Personalized Ads: Opt-out through NAI or DAA tools
8.5 Do Not Track
Our site does not currently respond to “Do Not Track” browser signals. We recommend using browser privacy settings and ad-blocking tools if you wish to limit tracking.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the UAE and other countries where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers.
10. Children’s Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on our website or sending an email. Your continued use of our Service after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
BookMyHotel LLC
Data Protection Officer
Dubai, United Arab Emirates
Email: [email protected]
We will respond to your inquiry within 30 days.
Last updated: December 2024